Polished FurbabiesPolished FurbabiesMobile Pet Grooming
Good to know

Grooming policies

A few simple guidelines that keep every pet safe, calm and well cared for.

1Appointment booking

  • Appointments can be made online, over the phone or on WhatsApp. We recommend booking in advance to secure your preferred time slot.
  • Online forms send an appointment request. Your appointment is only confirmed once we confirm it with you on WhatsApp. Please notify us immediately if there are any errors.
  • Please share your full address and any access details (gate codes, where to park) when you book, so we can arrive on time.

2Cancellations & rescheduling

  • We require at least 24 hours' notice for cancellations or rescheduling. This allows us to accommodate other clients.
  • Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
  • Clients who miss an appointment without notice may be charged the full service fee.

3On the day

  • Please have your pet at home and ready at the booked time. We allow a 10-minute grace period once we arrive. After this, your appointment may be shortened or rescheduled.
  • If we can't reach your pet at the booked time, a R50 fee may apply or the appointment may need to be rescheduled.

4Health & safety

  • All pets must be up-to-date on vaccinations (e.g. rabies, distemper, and bordetella). Proof of vaccination may be required.
  • Please inform us of any health conditions, allergies, or behavioural concerns your pet may have.
  • If fleas or ticks are found, we will administer a flea/tick treatment at an additional cost of R50.

5Grooming process

  • During your first visit, we'll discuss your pet's grooming needs and preferences.
  • Our groomers are trained to handle pets with care and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service.
  • Severely matted fur may require shaving for your pet's comfort. Additional fees may apply for extensive de-matting.

6Payment

  • We accept cash, credit/debit cards, and digital payments.
  • A 50% deposit may be required for first-time clients or large bookings.
  • Prices are based on the size, breed, and condition of your pet, plus a travel fee depending on distance. A final quote will be provided on arrival.

7Satisfaction guarantee

  • If you're unhappy with the service, please let us know within 24 hours, and we'll do our best to make it right.
  • Refunds are issued at our discretion and may be provided as a credit toward future services.

8At your home

  • Please have your pet on a leash or in a carrier when handing them over at the mobile salon and when collecting them.
  • For the safety of all pets and staff, aggressive or overly anxious pets may be asked to reschedule or require special handling.
  • Children are welcome but must be supervised around the mobile salon at all times.

9Emergency policy

  • In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary. You will be responsible for any associated costs.

Contact us